terms and conditions

Terms And Conditions

Herewith you will find more information about the method and conditions from the website of i am jai

Privacy

i am jai handles your personal details strictly with confidence. We guarantee that the information you provide through our website will only be used to

process your order and to inform you about our products. All details will never be passed to third parties.

Register

You can register yourself at ‘my account’ by filling in once your email address and password. For next purchases you only have to log in with your email address and password.

Please make sure your details are accurate, if they change you can edit them in ‘my account’. However it’s not necessary to register for making purchases in our shop.

If you don’t register you have to fill in your billing- and deliver address again.

Taxes

All our prices are including 19% VAT and exclusive customs and import duties and/or local taxes.

Purchasing

By purchasing an i am jai product you automatically agree with our terms and conditions (link).

In the webshop there are different product category like bracelets, necklaces, earrings and rings. Purchasing is easy. Just follow the next steps.

• Step 1: Click on the desired product category to look at all products within the concerning assortment

• Step 2: Click on the picture for more information about the product

• Step 3: Choose a colour choice (is not applicable for every product)

• Step 4: When you are ready to order click on ‘add to my shopping bag’. If you want to continue shopping click ‘continue shopping’.

• Step 5: When you ready to buy check everything thoroughly and then click ‘continue to check out’

• Step 6: If you are already registered with us you don’t need to fill in your billing- and delivery address unless there no changes in your details.

If you are not registered you need to fill in your billing- and delivery address. Billing- and delivery address could be different from each other.

F.e. when you would like to send somebody a gift. Click ‘save and continue’.

• Step 7: Check once more the details and click ‘confirm order & proceed to make payment’. You have to agree with our terms and conditions to proceed.

• Step 8: Choose a payment option. Ideal (internet banking trough your own bank) or Pay Pal (here you can pay with different creditcards)

• Step 9: After receiving your order you will receive a conformation email from us with all the order information

• Step 10: After receiving your payment you will receive a conformation email from us when we will send you the goods

Ordering by phone

It’s also possible to order the products by phone. Our phone number for this is 0031-20 6651044.

When there is no answer please leave a message and we will call you back asap. You also can send us an email to info@iamjai.com.

Payment

i am jai has different save and secure payment options online and offline.

Online:

Ideal : Internet banking through ABN Amro, ING, Postbank, Fortis, SNS and Rabobank

Pay Pal : Paying with your creditcard or paypalsaldo

Offline:

Paying by bank check

Packaging

All products will be wrapped in a luxury packaging. This way it’s a special gift to give and receive.

Shipping and delivery

It’s our intention to deliver the products as soon as possible. Average delivery time by TNT post is about a week after receiving the payment and if the products are in stock.

You can decide where you would like to receive your parcel:

• The parcel will be delivered at your home

• The parcel will be delivered somewhere else

After receiving your payment we will send you an email when to expect the parcel. In this mail you will find a trackandtrace code from TNT post.

With this code you can check when they will deliver the parcel. Through the website www.trackandtrace.nl you can check at all times where you parcel is.

When you are not home the day of delivery, TNT post will deliver the parcel to the neighbours.

TNT post will leave a notice of this in order for you to pick the parcel.

It is also possible to pick up your order at our showroom in Amsterdam. If you want to do this you need to make an appointment on forehand.

Our phone number is 0031-20 6651044. All shipments outside the Netherlands will be send by Priority service of TNT Post.

For these shipments you will also receive an email with trackandtrace code from TNT post. With this code you can check when they deliver the parcel.

Through the website www.trackandtrace.nl you can check at any time where you parcel is. When you are not home the day of delivery, TNT post will deliver the parcel to the neighbours.TNT post will leave a notice of this in order for you to pick the parcel.

Delivery indication in working days after sending the goods:

Nederland/Belgie 1-3 days

Overige EU landen 3-6 days

Buiten EU 6-10 days

Shipping costs

All our parcels will be delivered free of charge within the Netherlands. For delivery costs outside the Netherlands please check schedule underneath.

Shipping the parcels outside Europe will be with ‘priority service’. The shipping costs are exclusive customs and import duties and/or local taxes.

Shipping costs within The Netherlands are for free. For outside The Netherlands we have the following shipping costs:

Within EU 10,00 euro

Outside EU 15,00 euro

Returning goods

We want you to be happy with your purchase. However if your purchase doesn’t exceed your expectations you can return it within 7 workdays.

In the original packaging, unused, without damaging and with filled in return form. Costs of returning goods are the responsibility of the sender.

Insufficient postage of the parcels will not be accepted. After received and checked the parcel, the amount will be reimbursed to your account within 14 days.

Our return address is:

i am jai

Willem Fenengastraat 2-s

1096 BN Amsterdam

The Netherlands

Showroom

It is also possible to come to our showroom in Amsterdam to see all products life.This is only possible by appointment. For an appointment you can call us at (0031) (0)20-6651044.

Contact details

i am jai

Willem Fenengastraat 2-s

1056 KS Amsterdam

The Netherlands

Telefoon 0031 (0)20-6651044

KvK Amsterdam 34.13.93.51

BTW nr: NL 1919.82.702.B01

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